Previously, Ibrahim was the COO and Co-Founder of ZenHR Solutions, served as COO and head of Operations and Marketing with Dubizzle, and worked as Head of Global Operations Support for Naspers. Moreover, he founded Crystel, Jordan's first business process outsourcing (BPO) provider, which grew from 6 employees to 700 in 6 years. Ibrahim currently serves as a mentor at Oasis500, Startup Weekend and Mowgli Foundation as well as a trainer at the Business Development Center (BDC). In 2010, he won the Contact Center Industry Champion award for customer service at Contact Center World.